Open a Request with the Darien IT Helpdesk

First & Last Name (required)

Your DARIEN Email Address

[You MUST use your Darien email address (,, so we can respond back to you. Our helpdesk system uses your Darien assigned email address so we may not be able to communicate with you when you use a non-Darien issued email address.]


Select Your Location (required)

Please select the location where the issue, request, question is originating from. This information will help us solve tickets quickly and collaberate on issues when necessary.


Problem Type (required)

The problem type will help the IT department determine the best technician to solve your request. If a problem type does not meet any of the selectable choices for your request, please choose 'Unknown". please feel free to let us know so we can make the selections better to help you!


Computer Name and/or Room Number and/or General Location

This is not required but could be extremely useful in solving your issue more efficiently. the computer name can be found by looking at the desktop of your computer where all of the icons are. Locate the "Computer" or "My Computer" icon. the computername will be listed directly under that icon. It will begin with the location you are in.

If the issue is non-computer related, a room number or general location will be most useful to get a technician to you.


Phone Extension [4 digits only] (if we need a way to contact you to other than via the helpdesk software/email)

Description of the Issue, Request, or Comment (please be as descriptive as possible) (required)